FAQ
Frequently Asked Questions (FAQ)
Welcome to the Sticky Wicks FAQ page! Here you'll find answers to some of the most common questions about our eco-friendly soy wax melts and our services.
General Questions
Q: What are Sticky Wicks soy wax melts? A: Sticky Wicks soy wax melts are eco-friendly, hand-poured wax melts made from sustainable soy wax. They are designed to provide a delightful and long-lasting fragrance to your home.
Q: What makes your wax melts eco-friendly? A: Our wax melts are crafted from 100% natural soy wax, which is biodegradable and sourced from sustainable farms. We avoid using harmful chemicals, ensuring our products are safe for you and the environment.
Ordering and Shipping
Q: How do I place an order? A: Simply visit our online shop, browse our range of wax melts, add your favourite scents to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.
Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient transactions.
Q: How long does shipping take? A: We aim to process and ship orders within 1-2 business days. Delivery times vary depending on your location but typically range from 3-7 business days within the UK. *WE CAN ONLY SHIP TO THE MAINLAND FOR NOW*
Product Care
Q: How do I use wax melts? A: To use our wax melts, simply place one or two melts in the dish of your wax warmer. Turn on the warmer or light an unscented tea light underneath, and enjoy the fragrance as the wax melts and releases its scent.
Q: How long do your wax melts last? A: Each wax melt can provide fragrance for up to 8-10 hours, depending on the size of your warmer and the environment. The scent may vary slightly due to natural ingredients.
Returns and Refunds
Q: What is your return policy? A: Due to the nature of our products, we have a strict no refund policy. However, if you receive a damaged or defective item, please contact us within 7 days of receipt, and we will work with you to resolve the issue.
Q: Can I cancel my order? A: Yes, orders can be cancelled within 24 hours of purchase. After this period, we will begin processing your order and cancellations will not be possible.
Contact Us
Q: How can I get in touch with Sticky Wicks? A: We’re here to help! You can reach us via email at support@stickywicks.co.uk. You can also connect with us on our social media profiles.